Class Cancellation Policy
When you have reserved your spot in class online, you have up to 8 hours prior to class to cancel. If you do not cancel within the given time frame, a class will be deducted from your pass. For unlimited pass holders, an $18 fee will automatically be charged to your credit card on file. If a class has 3 people or less, The Study reserves the right to cancel the class with more than 8 hours notice. We appreciate you signing up in advance!
Appointment Cancellation Policy
Please note our cancellation policy for all appointments is 24 hours. Within 24 hours, you will be charged the full amount of your appointment. Thank you for understanding. To make any adjustments to your booking, please log into your Momence account.
Waitlist Protocol
If you are on the waitlist, you must intend and plan on coming to class. If your schedule has changed and you are no longer able to attend class, please remove yourself from the waitlist. If added from the waitlist 2 hours or more before class begins, and you do not show up or cancel, you will be considered a late cancel and charged.
Credit Cards On File
Any guest with an Unlimited or Auto Renew pass will be required to leave a credit card on file for renewals and/or late cancel fees.
All information is secure and will only be charged under two circumstances:
Your auto renew payment is due. OR
You have late cancelled from a class.
Credit Card fees apply.
All information is secure and will only be charged under two circumstances:
Your auto renew payment is due. OR
You have late cancelled from a class.
Credit Card fees apply.
Aut0 Renew Policies
Credit Cards will be charges one month after your purchase date until otherwise notified. Credit Card processing fees applicable.
We require a minimum of 30 days notice to cancel Auto Renew passes.
We require a minimum of 30 days notice to cancel Auto Renew passes.
Refunds
Passes are non refundable but may be transferred to someone else if you are no longer using them.
AHS Discount
If you are an AHS employee, you are eligible to receive 10% discount on any punch pass. (5, 10, 20 or 30 Sweats). Discount cannot be combined with any other offer and is not valid for introductory passes or auto-renew passes.
Student & Senior Discounts
Students: Must present student ID at time of purchase to be eligible.
Seniors: 65+
The Student/Senior discount is 10%. Discount cannot be combined with any other offer/sales and is not valid for introductory passes.
Seniors: 65+
The Student/Senior discount is 10%. Discount cannot be combined with any other offer/sales and is not valid for introductory passes.
Pass Holds (6 month & One Year members only)
For 6 Month and One Year Unlimited Members, you are eligible to HOLD your pass for up to 2 months. There is a $75/month fee to do so. Please email us at hello@herewestudy.com to initiate your hold.
Contract Termination (6 month & One Year members only)
If life has changed for you and you are no longer able to continue your contact, please note there is a fee to break your contract. The fee is $100. There will be a price adjustment to reflect the months you did use and you will be charged the difference in price for those months. ie: You were signed up for the 6 month pass but after 3 months need to cancel. You will pay the fee of $100 plus $30 as there is a $10 difference in the Monthly Unlimited pass to your 6 month contract.